Frequently Asked Questions
Find answers to common questions about our protein powder, shipping, subscriptions, and more.
Products
Ingredients, flavors, and nutrition information
Orders
Shipping, returns, and order management
Subscription
Managing your recurring deliveries
Product Questions
What makes Flavooo protein powder different?
Our protein powder is made in New Zealand with all-natural ingredients, no artificial fillers, and premium quality whey. We focus on great taste and clean nutrition.
What flavors do you offer?
We offer 7 delicious flavors: Vanilla Dream, Rich Chocolate, Fresh Strawberry, Matcha Green, Tropical Coconut, Wild Blueberry, and Cheesecake.
What are the main ingredients?
Our protein powder contains premium whey protein isolate, natural flavors, stevia leaf extract, and essential amino acids. No artificial colors, fillers, or preservatives.
How much protein per serving?
Each serving contains 25g of high-quality protein, with all essential amino acids for optimal muscle recovery and growth.
Is it suitable for vegetarians?
Yes! Our whey protein is vegetarian-friendly (made from milk). We're also working on plant-based options for vegan customers.
Order Questions
How does the custom box work?
Choose any combination of our 8 flavors to create your perfect 20-serving box. Mix and match however you like - all flavors, one flavor, or anything in between!
Do you offer free shipping?
Yes! We offer free shipping throughout New Zealand on all orders. Delivery typically takes 1-5 business days depending on your location.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package's journey to your door.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for secure and convenient checkout.
Can I change my order after placing it?
If you need to make changes, contact us within 24 hours of placing your order. We'll do our best to accommodate changes before shipping.
Subscription Questions
How does the subscription work?
Set up automatic deliveries on your schedule - weekly, monthly, or every 6 weeks. You'll save money and never run out of protein!
Can I change my subscription flavors?
Yes! Log into your account to modify your flavor mix for upcoming deliveries. Changes must be made at least 48 hours before your next shipment.
How much do I save with a subscription?
Subscription customers save 15% on every order plus get priority shipping and exclusive flavor previews.
Can I pause or cancel my subscription?
Absolutely! You can pause, modify, or cancel your subscription anytime through your account dashboard or by contacting us.
When will I be charged?
You'll be charged 3 days before each shipment date. You'll receive an email reminder before each billing cycle.
Usage Questions
How do I prepare the protein powder?
Mix 1 scoop (30g) with 250-300ml of water, milk, or your favorite beverage. Shake well or blend for best results. Perfect for smoothies too!
When is the best time to take protein powder?
Post-workout (within 30 minutes) is ideal for recovery, but you can enjoy it anytime - as a meal replacement, breakfast, or healthy snack.
How long does protein powder last?
Our protein powder has a 2-year shelf life when stored properly in a cool, dry place. Always check the expiration date on the package.
Can I use it for baking?
Yes! Our protein powder works great in protein pancakes, muffins, and smoothie bowls. Check our recipe blog for inspiration!
Still Have Questions?
Our friendly customer support team is here to help with any questions you might have.