Privacy Policy

1. Introduction

Flavooo Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flavooo.com or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• • Name and contact information (email, phone, address)
• • Account credentials (username, password)
• • Payment information (credit card details, billing address)
• • Order history and preferences
• • Communication preferences and subscription settings
• • Customer service interactions and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• • Device information (IP address, browser type, operating system)
• • Usage data (pages visited, time spent, click patterns)
• • Cookies and similar tracking technologies
• • Referral sources and website navigation paths

3. How We Use Your Information

We use the information we collect for the following purposes:

• • Order Processing: To process and fulfill your orders, including payment processing and shipping
• • Account Management: To create and maintain your account, including subscription management
• • Customer Support: To respond to your inquiries and provide customer service
• • Communications: To send you order updates, newsletters, and promotional materials (with your consent)
• • Website Improvement: To analyze usage patterns and improve our website functionality
• • Marketing: To personalize your experience and send relevant product recommendations
• • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• • Payment processors (Stripe, PayPal)
• • Shipping companies (New Zealand Post, courier services)
• • Email service providers
• • Analytics providers (Google Analytics)
• • Customer support platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

5.1 Types of Cookies

• • Essential Cookies: Required for basic website functionality
• • Performance Cookies: Help us understand how visitors interact with our website
• • Functional Cookies: Enable personalized features and preferences
• • Marketing Cookies: Used to deliver relevant advertisements

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• • SSL encryption for data transmission
• • Secure payment processing systems
• • Regular security audits and monitoring
• • Access controls and staff training
• • Data backup and recovery procedures

7. Your Rights and Choices

You have the following rights regarding your personal information:

• • Access: Request access to your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request a copy of your data in a structured format
• • Opt-out: Unsubscribe from marketing communications
• • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@flavooo.com or through our contact form.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain:

• • Account information: Until account deletion or 7 years after last activity
• • Order information: 7 years for tax and legal compliance
• • Marketing preferences: Until you opt-out
• • Website analytics: 26 months (Google Analytics default)

9. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only transfer data to countries with adequate data protection laws or under appropriate safeguards such as standard contractual clauses.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by our website and services.

12. Marketing Communications

We may send you marketing communications if you have:

• • Opted in to receive marketing emails
• • Made a purchase and haven't opted out
• • Signed up for our newsletter

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

For significant changes, we may also notify you via email or through a notice on our website. Your continued use of our services after the changes take effect constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

15. Complaints

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint promptly.

If you're not satisfied with our response, you may lodge a complaint with the New Zealand Privacy Commissioner at privacy.org.nz.