Support Center | Flavooo Protein Shop

How long does shipping take?

Orders are typically shipped within 1-2 business days. Auckland deliveries arrive in 2-3 business days, while other New Zealand locations take 3-5 business days.

What are the shipping costs?

Auckland: $5.00 (FREE on orders $99+)
Rest of New Zealand: $10.99 (FREE on orders $99+)

Can I track my order?

Yes! You'll receive a tracking link via email once your order ships. You can also track orders using our order tracking page.

What if my order is damaged or incorrect?

We'll make it right! Contact us within 7 days of delivery and we'll send a replacement or provide a full refund.

How do subscriptions work?

Subscriptions automatically deliver your chosen protein flavors at your selected frequency (every 2, 4, 6, or 8 weeks). You save 12% compared to one-time purchases.

Can I cancel my subscription?

Yes, you can cancel anytime after completing your minimum 2 deliveries. No cancellation fees or hidden charges.

Can I modify my subscription?

Absolutely! You can change flavors, delivery frequency, or shipping address anytime through your subscription dashboard.

When am I charged for subscriptions?

You're charged on the delivery date of each subscription order. You'll receive an email notification before each charge.

How many servings are in each box?

Each custom box contains exactly 20 servings, which typically lasts one month with daily use.

What flavors do you offer?

We offer 7 delicious flavors: Vanilla, Chocolate, Strawberry, Blueberry, Coconut, Matcha, and Cheesecake.

Are your products suitable for specific diets?

Our protein powder is gluten-free and suitable for vegetarians. Please check the product labels for specific dietary information and allergens.

How should I store my protein powder?

Store in a cool, dry place away from direct sunlight. Keep sealed after opening and consume within 12 months of the manufacturing date.

How do I create an account?

Click "Sign In" in the top right corner, then select "Create Account". You can also create an account during checkout.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, manage subscriptions, and earn referral rewards.

How do I reset my password?

On the login page, click "Forgot Password" and enter your email address. You'll receive a password reset link within a few minutes.

How do I update my account information?

Log into your account and visit the "Account Settings" page to update your profile, addresses, and payment methods.

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