Terms of Service

1. Acceptance of Terms

By accessing and using the Flavooo website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at flavooo.com (the "Service") operated by Flavooo Limited ("us", "we", or "our").

2. Description of Service

Flavooo is an e-commerce platform that provides premium protein powder products and custom box services. We offer:

• • Custom protein powder boxes with multiple flavor options
• • Subscription services for regular deliveries
• • One-time purchases
• • Customer support and account management

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You may not use another person's account without permission. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Products and Services

4.1 Product Information

We strive to provide accurate product information, including descriptions, ingredients, and nutritional facts. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

4.2 Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable. We reserve the right to change prices at any time without notice.

4.3 Availability

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

5. Orders and Payment

5.1 Order Acceptance

Your order is an offer to buy products from us. All orders are subject to acceptance by us. We may refuse to accept any order for any reason.

5.2 Payment

Payment is due at the time of order. We accept major credit cards, PayPal, and Apple Pay. For subscription orders, you authorize us to charge your payment method on a recurring basis.

5.3 Order Modifications

Orders may be modified or cancelled within 24 hours of placement, subject to processing status. Contact customer service for assistance.

6. Shipping and Delivery

We offer free shipping throughout New Zealand. Delivery times vary by location:

• • Auckland Metro: 1-2 business days
• • Major cities: 2-3 business days
• • Regional areas: 3-5 business days
• • Rural areas: 4-7 business days

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

7. Returns and Refunds

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

Returns must be initiated through our customer service. We provide prepaid return labels for New Zealand customers. Refunds are processed within 3-5 business days after we receive the returned items.

8. Subscription Services

Our subscription service allows you to receive regular deliveries based on your chosen frequency. You may modify, pause, or cancel your subscription at any time through your account dashboard.

Subscription charges occur 3 days before each shipment date. You'll receive email notifications before each billing cycle. Changes to your subscription must be made at least 48 hours before the next scheduled delivery.

9. Health and Safety

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional before using our products if you have any medical conditions or concerns.

You are responsible for checking ingredient lists for allergens. Our products are manufactured in facilities that may process dairy, soy, and other allergens.

10. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Flavooo Limited and its licensors. The Service is protected by copyright, trademark, and other laws.

You may not use our trademarks, logos, or other proprietary information without our express written consent.

11. Prohibited Uses

You may not use our Service:

• • For any unlawful purpose or to solicit others to perform unlawful acts
• • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• • To submit false or misleading information
• • To upload or transmit viruses or any other type of malicious code

12. Disclaimers

THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, FLAVOOO LIMITED EXCLUDES ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, AND TERMS.

We do not warrant that our website will be constantly available, or available at all, or that the information on our website is complete, true, accurate, or non-misleading.

13. Limitation of Liability

In no event shall Flavooo Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Service shall not exceed the amount you paid to us for the products or services in question.

14. Governing Law

These Terms shall be interpreted and governed by the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: